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Customer service

For us customer service is not only a necessity. It is an integral part of our business and cornerstone of our philosophy. We consider ourselves experts in the area of international shipping and therefore consider it our duty to support you when you want to have something to be shipped.

Our customer service is available every day

from 09.00 to 22.00 CEST

We are proud of offering numerous customer service options and are looking forward to help you with any questions you might have!

WhatsApp

WhatsApp is our most popular contact option, just send us a message and we'll try to solve your issue via chat.

+49 89 20 190 127

Facebook Messenger

You can also reach us on Facebook - shoot a message and we'll be there for you!

ShipGerman

E-Mail

Of course there also is an e-Mail address, reach out to us and you'll have a response very soon.

help@shipgerman.com

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Shipping

Customer service

We have customer service at heart. Let us know if there is anything we can help with!
WhatsApp: +49 89 20 190 127
Messenger: ShipGerman
E-Mail: help@shipgerman.com

ยป Find out more about our customer service

Our warehouse

Our warehouse is located at:

Erhard-Stangl-Ring 14
84435 Lengdorf

Please always include your mailbox ID when ordering to ShipGerman. To obtain one you have to create a free account.

What we do?

Using ShipGerman you can receive any item from German online shops worldwide. We offer package forwarding from Germany to all over the world, including the US, Canada, Singapore, Ireland, the UK and Australia. Using ShipGerman you can get your own free German address.

Legal information

Currency conversion: When accessing this website you had the opportunity to select the currency the site should be displayed in. For your convenience prices can be displayed in different currencies, but you will always be charged in Euro. To convert the currencies we are using exchange rates that are updated when first browsing to the ShipGerman website and are provided by the European Central Bank (ECB). The ECB updates them once per day (except on TARGET closing days). It is possible that your payment provider (e.g. your bank or credit card company) charges fees for currency conversions or utilizes different conversion rates than the ones displayed here.
Value added tax: Prices include VAT if the destination country (rate calculator) or selected country (rest of the website) is an EU country. VAT is also applicable for shipments to non-EU countries if the user is not the recipient of the shipment but merely organizing the transport.