Our pricing model

Our basic pricing model is fairly simple, it works as follows:

Your price =
shipping +
€4.76 for
small shipments
€8.33 for big shipments
€17.85 for
heavy/bulky parcels
This includes receiving the package at our warehouse, storing it for up to 14 days and sending it. We have no subscriptions and no hidden fees, everything is pay as you go.

Additional services

Because sometimes you need something extra we also offer a range of additional services for your parcels to enhance your package forwarding experience.

Consolidation

We can consolidate multiple small packages into one big one - this way you can save big on shipping cost when receiving multiple parcels for forwarding.

€9.52 base fee per shipment
+ €3.57 per parcel

Obligatory for non-EU countries

Customs declaration

We attach a customs declaration using the inputs you provide to all packages requiring one.

€1.19 per shipment

Pictures

We can provide you up to four pictures of the contents of your shipment.

€5.95 per parcel

Long-term storage

Free storage is included of course, but if you want us to keep your packages long-term there's a fee.

FREE for 14 days

€0.60 per day and parcel from 15th day

Returns

Changed your mind? No problem, simply use our return service that sends your items back to the seller.

€4.76 for a small shipment or €8.33 for a big shipment
+ shipping or

free return label

We currently have regular returns pickups only by DHL. If you can not return your item by DHL a pickup fee might apply.

Meta

Shipping

Customer service

We have customer service at heart. Let us know if there is anything we can help with!
WhatsApp: +49 89 20 190 127
Messenger: ShipGerman
E-Mail: help@shipgerman.com

» Find out more about our customer service

Our warehouse

Our warehouse is located at:

Erhard-Stangl-Ring 14
84435 Lengdorf

Please always include your mailbox ID when ordering to ShipGerman. To obtain one you have to create a free account.

What we do?

Using ShipGerman you can receive any item from German online shops worldwide. We offer package forwarding from Germany to all over the world, including the US, Canada, Singapore, Ireland, the UK and Australia. Using ShipGerman you can get your own free German address.

Legal information

Currency conversion: When accessing this website you had the opportunity to select the currency the site should be displayed in. For your convenience prices can be displayed in different currencies, but you will always be charged in Euro. To convert the currencies we are using exchange rates that are updated when first browsing to the ShipGerman website and are provided by the European Central Bank (ECB). The ECB updates them once per day (except on TARGET closing days). It is possible that your payment provider (e.g. your bank or credit card company) charges fees for currency conversions or utilizes different conversion rates than the ones displayed here.
Value added tax: Prices include VAT if the destination country (rate calculator) or selected country (rest of the website) is an EU country. VAT is also applicable for shipments to non-EU countries if the user is not the recipient of the shipment but merely organizing the transport.