There are some very natural questions we get asked about our service from time to time. We try to provide answers to all of them on this page.
We charge the shipping cost (check our rate calculator) plus €4.00 for shipments with the sum of length, width and height smaller than 90cm and a weight less than 2kgs or plus €7.00 for all other shipments.
For non-EU countries we charge €1.00 for creating the customs declaration. There are some other additional services (like consolidation, pictures of the items, etc.) you can find on our fee overview, however these are not obligatory and can be added depending on your requirements. Customs fees and taxes might apply depending on the destination country, these will be collected by the delivery courier.
We only charge for what you use, no matter if you use ShipGerman once or every week. The registration is also free.
We enter all packages into our system on the same business day they arrive, usually within a couple hours. This means you will find it on our website and receive an e-Mail about it. If a shipment is marked as delivered by the courier but not entered into our system within 24 hours after delivery please contact customer service.
Your item will be shipped latest on the next business day if you order before our order cut-off.
Each customer gets their very own mailbox ID, it is a six character code consisting of letters and numbers. Please make sure to put it on any parcel that you want to receive through ShipGerman, for example the address can look like this:
John Doe #1A2B3C
John Doe #1A2B3C
John Doe is the name of the customer and #1A2B3C the mailbox ID
You can find examples using your very own mailbox ID in the customer dashboard.
The items must be paid before they arrive at our warehouse. We recommend to use credit card, Paypal or direct debit (in case you have a SEPA account) for payment. We have to make sure that all goods we ship out to customers have been paid for, if we have reason to believe this is not the case we will contact you and ask you to provide a proof of payment. We can not accept cash on delivery or payment by invoice.
Unfortunately not, all items must be paid for before arriving at our warehouse.
A consolidation means that you have multiple packages in our warehouse but want to save on shipping and therefore ask us to put all your items into a single, bigger package.
This usually makes sense as most of our carriers have higher base-rates, but each kilogram added does not cost that much, so you can save big.
We charge a fee of €5.00 per consolidation plus €0.50 per package in addition to our usual shipping fee. This covers the increased labour and packaging cost.
We use the dimensions and weight of the finished consolidated package to decide if it is a small parcel for €4.00 or a big parcel for €7.00.
We offer both insured and non-insured shipments. Our rate calculator tells you if a shipping method is insured or not and up to what value it is insured. We highly recommend to choose a shipping method that covers the value of your item(s).
In short: on the way to our warehouse the commercial seller is responsible for any damages, in our warehouse we take liability up to 1.000€ and during transit it depends on the carrier and service you selected. Find the full rundown here.
We are here to make sure you have a great experience, so we will of course support any insurance claims.
If the package has visible damages on the outside make sure that before accepting the package the courier documents any damages in writing. If they are not willing to do so please refuse accepting the package. Please immediately contact customer service.
We currently accept payments by all major credit cards (VISA, MasterCard, American Express, Discover and JCB), SEPA direct debit (only customers in SEPA countries) and AliPay (only customers from China).
You are always charged in Euros. In case you selected a different currency when visiting the website we convert all prices to the selected currency for your convenince. Due to credit card and currency conversion fees this might not reflect the actual amount charged by your payment provider.
You have to pay all fees and the shipping cost when having a package sent to you from our warehouse. Payments can only be made through our website.
Customs fees and import taxes (if applicable) are to be paid cash directly to the courier when they deliver the package.
ShipGerman covers all fees for processing and shipping the package to your door. If the destination is a Non-EU country customs fees and taxes might accrue, these will be collected when the shipment is delivered.
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Our warehouse is located at:
Using ShipGerman you can receive any item from German only shops worldwide. We offer package forwarding from Germany to all over the world, including the US, Canada, China, Ireland, the UK and Australia. Using ShipGerman you can get your real and free German address.