Cargo transportation

We do our best to transport items that exceed our maximum dimensions of 120x60x60cm and a weight of 31.5kg.

What is the Cargo service?

While the majority of items can be transported with our standard carriers and fit within our maximum dimensions of 120x60x60cm and our maximum weight of 31.5kg we can also handle shipments that exceed those dimensions.

Prerequisites

  • Must be packed in a cuboid cardboard box
  • Weight must not exceed 40kg
  • Length must not exceed 200cm
  • Girth measure (length + 2x width + 2x height) must not exceed 600cm

While we are happy to provide you with a quotation as soon as your shipment is at our warehouse we do recommend to get a quote before you place the order with the merchant. Especially very bulky items to non-EU destinations may not always have a reasonably priced shipping option available leading to unwanted surprises about the cost as soon as we want to ship the item.

Pricing

The fees listed below are applicable for the shipments in addition to our standard processing and handling fees.

Oversize and overweight fees

  • Overweight fee (for shipments exceeding 30kg): €35.70
  • Overweight fee (for shipments exceeding 40kg): €119.00
  • Oversize fee (for shipments with a length exceeding 120cm): €11.90
  • Oversize fee (for shipments with a length exceeding 150cm or width exceeding 60cm): €35.70
  • Oversize fee (for shipments with a girth exceeding 500cm): €59.50

If a shipment exceeds both the maximum size and maximum weight one oversize and one overweight fee is applicable. Fees do not stack up, we will only charge the highest applicable oversize or overweight fee, not multiple oversize or overweight fees.

Freight fee

If a shipment can not be shipped with one of the carriers on our platform and we need to manually procure an external quote we charge a freight fee of €59.50.

Cargo preparation

If a shipment requires specific preparations to be shipped through a carrier (e.g. palletization or other services) we charge the cost of material as well as a hourly rate of €89.25.

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Customer service

We have customer service at heart. Let us know if there is anything we can help with!
WhatsApp: +49 89 20 190 127
Messenger: ShipGerman
E-Mail: help@shipgerman.com

» Find out more about our customer service

Our warehouse

Our warehouse is located at:

Erhard-Stangl-Ring 14
84435 Lengdorf

Please always include your mailbox ID when ordering to ShipGerman. To obtain one you have to create a free account.

What we do?

Using ShipGerman you can receive any item from German online shops worldwide. We offer package forwarding from Germany to all over the world, including the US, Canada, Singapore, Ireland, the UK and Australia. Using ShipGerman you can get your own free German address.

Legal information

Currency conversion: When accessing this website you had the opportunity to select the currency the site should be displayed in. For your convenience prices can be displayed in different currencies, but you will always be charged in Euro. To convert the currencies we are using exchange rates that are updated when first browsing to the ShipGerman website and are provided by the European Central Bank (ECB). The ECB updates them once per day (except on TARGET closing days). It is possible that your payment provider (e.g. your bank or credit card company) charges fees for currency conversions or utilizes different conversion rates than the ones displayed here.
Value added tax: Prices include VAT if the destination country (rate calculator) or selected country (rest of the website) is an EU country. VAT is also applicable for shipments to non-EU countries if the user is not the recipient of the shipment but merely organizing the transport.