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Delivery PINs and QR Codes

Some French carriers require a delivery PIN or QR code before they will hand over your parcel. If you receive such a code, simply forward the email to us - we'll handle the rest and make sure your delivery is received smoothly.

How It Works

1

Wait for the PIN/QR code from the carrier

The PIN or QR code will be provided once the delivery has been handed over to the carrier.

2

Forward the e-Mail with PIN/QR Code

Once received, simply forward the e-mail to us.

Email:
3

We process PIN/QR Code

We automatically process the PIN or QR code and provide it to the staff at our French address, so they can give it to the carrier at the time of delivery.

Time-Sensitive

Please forward the PIN or QR code to us as soon as you receive it. Without this code, our staff will likely not be able to receive your delivery from the carrier.

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Customer service

We have customer service at heart. Let us know if there is anything we can help with!
WhatsApp:+49 89 20 190 127
Messenger:ShipGerman
E-Mail:help@shipgerman.com

ยป Find out more about our customer service

Our warehouse

Our warehouse is located at:

Tassilostr. 6
85467 Neuching

Please always include your mailbox ID when ordering to ShipGerman. To obtain one you have to create a free account.

What we do?

Using ShipGerman you can receive any item from German online shops worldwide. We offer package forwarding from Germany to all over the world, including the US, Canada, Singapore, Ireland, the UK and Australia. Using ShipGerman you can get your own free German address.

  • mastercard
  • visa
  • amex
  • paypal
  • sepa
  • alipay

Legal information

Currency conversion:

When accessing this website you had the opportunity to select the currency the site should be displayed in. For your convenience prices can be displayed in different currencies, but you will always be charged in Euro. To convert the currencies we are using exchange rates that are updated when first browsing to the ShipGerman website and are provided by the European Central Bank (ECB). The ECB updates them once per day (except on TARGET closing days). It is possible that your payment provider (e.g. your bank or credit card company) charges fees for currency conversions or utilizes different conversion rates than the ones displayed here.

Value added tax: Prices include VAT if the destination country (rate calculator) or selected country (rest of the website) is an EU country. VAT is also applicable for shipments to non-EU countries if the user is not the recipient of the shipment but merely organizing the transport.