Service limitations
Our warehouse setup sets a few limits on what we can handle. Here is what to expect.
Package limitations
Standard maximum length
200cm
combined length and girth up to 400cm
Larger and heavier shipments are possible - a quote beforehand gets you the accurate price.
Standard maximum weight
50kg
Larger and heavier shipments are possible - a quote beforehand gets you the accurate price.
Standard maximum value1
€1,000.00
about €1,000.00
Higher values are possible at a surcharge.
Maximum storage period2
44 business days
Shipping something larger, heavier or more valuable? Send us the details and we will quote it manually.
Request a quote1 Shipments with a value over €1,000.00 require a formal export declaration and a physical inspection by customs, which is why they incur a fee of €150.00 per shipment. Our liability for your items is limited to €1,000.00 per customer account.
2 We reserve the right to return, destroy or sell any shipments that have not received an order within 14 days free storage plus 30 days paid storage. We also reserve the right to impose shorter storage times for certain customer accounts. Shipments that have not been assigned to an account within 14 days of their arrival at our warehouse may be returned, destroyed or sold.
Item limitations
Should be
correctly addressed
The label needs your mailbox ID and our company name. You will find examples after your registration.
Only from
EU countries
We accept shipments from within the EU at our warehouse and can ship worldwide from there.
Not contain
prohibited goods
The list of prohibited goods below covers what we cannot handle. If something is not clear, customer service can help.
Must be
paid in advance
Items need to be paid for before they arrive at our warehouse. If that is unclear we will ask for proof of payment, and without it within 5 business days we will return the parcel at your cost.
Goods without liability
We limit our liability for items that are especially valuable or especially fragile. We cannot cover damage to or loss of:
Carriers may or may not insure the kinds of goods above. This limitation applies only while the items are at our warehouse. Details on carrier insurance are in their respective terms.
Prohibited goods
The following items must not be shipped through our warehouse in any case:
Documents, valuables & data
- Banknotes and coins thereof, foreign and domestic
- Securities, stamps, credit cards and other bank cards, bank letters, SIM cards (anything that is going to be registered to our address)
- ID cards, passports and any other kind of government issued identification method
- Document-only letters
- Gold, silver and other precious metals as well als gems
- Works of art with cultural or historic value
- Personal data
Weapons
Weapons prohibited by German weapons law including the weapons that may be bought but not be worn in public (Attachment 2, Section 1 Waffengesetz), including but not limited to
- Weapons of war
- Firearms
- Electronic impulse devices (e.g. tasers and airtasers)
- Knuckledusters
- Switchblade knifes
- Butterfly knifes
- Easily flammable goods that can cause explosions
- Batons
- Bayonets
- Swords
- Ammunition
Hazardous goods (ADR)
All substances and items falling under one of the ADR classifications, including but not limited to
- Explosive substances
- Gases
- Flammable liquids (including perfume, aftershave and nail polish)
- Flammable solids, self-reactive substances, polymerizing substances and solid desensitized explosives
- Substances liable to spontaneous combustion
- Substances which, in contact with water, emit flammable gases
- Oxidizing substances
- Organic peroxides
- Toxic substances
- Infectious substances
- Radioactive material
- Corrosive substances
Dangerous & flammable items
- Pressurized containers of any kind, aerosols
- Adhesives
- Airbags for cars
- Batteries (for transportation of lithium-ion batteries within devices special rules apply)
- Camping stoves
- Christmas crackers
- Cleaners & solvents
- Dry Ice
- Fire Extinguishers
- Fireworks
- Hair curlers that contain hydrocarbon gas
- Helium
- Insecticides
- Life jackets and self-inflating rafts
- Bleach and clorine
- Magnets
- Oil including petrol, light petrol and diesel
- Paint and turpentine
- Pepper spray
- Matches of all kinds
- Printer ink
- Seat belts
- Thermometers
Restricted & regulated goods
- Goods that can only be sold with an age verification in Germany (e.g. cigarettes)
- Medication
- Drugs
- Drug-like substances (e.g. powders) that were not sold by commercial sellers located in Germany and are not clearly identifiable as non-drugs
- Alcohol
- Tobacco
- Pornography
Organic, perishable & biological
- Animals, alive and dead and products thereof
- All kinds of perishable goods
- Food and food supplements
- All kinds of infectious, poisonous, caustic or cantagious substances
- Body parts of any kind (incl. DNA swaps, human remains, human hair) as well as medical samples
- Sanitary and phytosanitary goods
Bulky goods & appliances
- Loose furniture and mattresses
- Ovens
- Televisions
- Tumble driers
- Washing machines
