The Hitchhiker's Guide to International Shipping
Everything you need to know about shipping your items internationally!
Are we able to handle it?
A few things cannot come through our warehouse - anything that could injure our team, and anything prohibited under German law. Here is what to keep in mind:
Size and weight
Only for Non-EU countries
Value and export clearance
Paid for in advance
Nothing hazardous
Prohibited under German law
Our List of prohibited goods has the complete overview.
Can someone transport it?
Once your items are at our warehouse, a carrier has to be able to take them. Here is a quick overview.
Lithium-ion batteries
Lithium-ion batteries are dangerous goods. We can only ship them built into equipment or packed alongside it - never loose and never as power banks - and only with UPS, DHL Express and FedEx.
Our help article on lithium-ion batteries covers the capacity and weight limits and the labelling we need to apply.
Hint
You can filter for carriers that take lithium-ion batteries in our rate calculator.
Valuables and insurance
Packaging
You can find a comprehensive overview of what we can not ship on our List of prohibited goods.
Are you allowed to import it?
Some countries restrict certain groups of items. These are the common ones:
This is not a complete list - the rules differ for every country. It is worth checking your country's regulations before you order.
Only for Non-EU countries
Are you prepared to pay customs fees?
Every parcel is cleared
Everything we send you passes through customs in your country before it reaches your door.
What drives the cost
Duties depend on the value and the type of the goods. The import clearance fee depends on the carrier, and some countries add an import tax on top.
How you pay
Whatever is due is collected when the parcel is delivered. It goes to your country's customs agency or the delivering carrier, never to us.
That is an overview of what matters most when shipping internationally.
As always we are here for you if there are any further questions.
