Customer service
We're here to help you navigate your shipping journey with ease!
1Check out our help center
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We generally respond to inquiries within 24 hours, please choose the method most convenient for you.
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Shipping
Customer service
We have customer service at heart.
Let us know if there is anything we can help with!
| WhatsApp: | +49 89 20 190 127 |
| Messenger: | ShipGerman |
| E-Mail: | help@shipgerman.com |
Our warehouse
Our warehouse is located at:
Tassilostr. 6
85467 Neuching
Please always include your mailbox ID when ordering to ShipGerman. To obtain one you have to create a free account.
What we do?
Using ShipGerman you can receive any item from German online shops worldwide. We offer package forwarding from Germany to all over the world, including the US, Canada, Singapore, Ireland, the UK and Australia. Using ShipGerman you can get your own free German address.
Legal information
Currency conversion: When accessing this website you had the opportunity to select the currency the site should be displayed in. For your convenience prices can be displayed in different currencies, but you will always be charged in Euro. To convert the currencies we are using exchange rates that are updated when first browsing to the ShipGerman website and are provided by the European Central Bank (ECB). The ECB updates them once per day (except on TARGET closing days). It is possible that your payment provider (e.g. your bank or credit card company) charges fees for currency conversions or utilizes different conversion rates than the ones displayed here.
Value added tax:
Prices include VAT if the destination country (rate calculator) or selected country (rest of the website) is an EU country. VAT is also applicable for shipments to non-EU countries if the user is not the recipient of the shipment but merely organizing the transport.